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How MacroFab Uses Clear Communication to Improve Your PCB Production Experience

By Casey Martin  |  July 2, 2024

Communication is the lifeblood of any successful collaboration. In the high-octane world of electronics manufacturing, where deadlines loom large and quality reigns supreme, clear communication becomes even more critical. At MacroFab, we get it. We've built our entire operation around providing exceptional communication – every step of the way.

Here's how MacroFab keeps you in the loop throughout your PCB production journey:

  • Real-Time Updates, Every Time: From the initial quote to the final shipment, our online portal provides you with a transparent view of your order status. No more wondering where your project stands – you'll always be informed.

  • Proactive Problem-Solving Partners: Our expert team, including your dedicated Named Program Manager, anticipates potential roadblocks and communicates them to you early on. This fosters collaboration to find solutions before they cause delays or quality concerns. Your Named Program Manager gets to know you and your project intimately, ensuring a personalized touch – no faceless communication here.

  • Technical Expertise at Your Fingertips: Our readily available team of experts can answer your questions and offer guidance throughout the entire production process. We speak your language, translating complex technical concepts into clear, understandable terms.

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At MacroFab, we’ve built our entire operation around providing exceptional communication, every step of the way.

  • Communication Channels Tailored to You: We offer a variety of communication avenues to suit your preferences, including email, phone, and live chat. Reach us whenever you have a question or need assistance – it's that easy.

By prioritizing clear communication, MacroFab empowers you to:

  • Ensure Project Success From the Start: Avoid errors and misunderstandings that can cause delays and rework. This saves you time and keeps your project on track.

  • Accelerate Time to Market: Proactive identification and resolution of potential issues help you get your product to market faster.

  • Boost Quality and Yield: Get PCBs that are manufactured precisely to your specifications with reduced waste.

  • Stay Informed & Involved: Foster a stronger, more trusting relationship with a team that keeps you in the loop and values your input, that empowers you throughout the process.

The MacroFab Advantage: Communication that Delivers

Keeping you informed is just part of our commitment to open communication, and the results are undeniable. MacroFab consistently achieves Net Promoter Scores (NPS) outperforming most consumer-facing companies. Scores typically fall within the positive mid-single digits, a metric that would make giants like Coca-Cola, Adidas, Nike, and 3M proud. Our achievement is practically unheard of in the B2B manufacturing industry, where negative NPS scores are the norm. Exceptional communication is a key driver of this industry-leading customer satisfaction.

MacroFab actively listens to your feedback and considers it our most valuable resource. Your insights are like gold – they help us identify areas for improvement, anticipate future needs, and ultimately, refine our processes to deliver an even better experience. This creates a continuous feedback loop where your success fuels ours.

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Here's how we leverage your feedback:

  • Process Optimization: We analyze feedback to identify bottlenecks and inefficiencies in our system. This allows us to further streamline processes, reduce lead times, and thereby make sure your project results get better and better.

  • Enhanced Features: Your feedback helps us identify new features and functionalities that would be most beneficial to our customers. We use this information to continuously improve our platform and services. This recently helped us identify and implement a new Custom PCB option, providing customers with the ability to order unpopulated PCBs.

  • Innovation at the Forefront: By understanding your evolving needs and challenges, we can stay ahead of the curve and develop innovative solutions that empower you to achieve more with your PCB projects.

This expansion highlights the specific ways MacroFab utilizes customer feedback, demonstrating its commitment to continuous improvement and exceeding expectations.

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About MacroFab

MacroFab offers comprehensive manufacturing solutions, from your smallest prototyping orders to your largest production needs. Our factory network locations are strategically located across North America, ensuring that we have the flexibility to provide capacity when and where you need it most.

Experience the future of EMS manufacturing with our state-of-the-art technology platform and cutting-edge digital supply chain solutions. At MacroFab, we ensure that your electronics are produced faster, more efficiently, and with fewer logistic problems than ever before.

Take advantage of AI-enabled sourcing opportunities and employ expert teams who are connected through a user-friendly technology platform. Discover how streamlined electronics manufacturing can benefit your business by contacting us today.